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Junior Help Desk Support Agent
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Troubleshooting
Key Responsibilities:
- Submit fully documented customer issues into a ticket management system.
- Analyze symptoms, determine urgency, and provide resolution when possible.
- Dispatch incidents to Tier II support and manage through lifecycle.
Qualifications:
- 2+ years of technical support experience in a service desk role.
- Fluent Spanish and English bilingual communication skills.
- Ability to troubleshoot and manage high-stress situations.
Why Work Here:
- Great people and culture with recognition programs.
- RSP Plan and comprehensive benefits package from day one.
- Opportunity to work with a diverse team servicing global clients.
Long View
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.