Junior Help Desk Support Agent

Accountabilities:

• Provide Tier 1 technical support to end users through phone, email, ticketing systems, and other approved support channels.
• Verify user identities and perform password resets, account unlocks, credential delivery, and related account-support activities.
• Process soft and hard token requests, including activation, replacement, and troubleshooting of authentication-related issues.

Requirements:

• Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
• At least 2 years of experience in Help Desk, Service Desk, Customer Support, or related IT environment.
• Bilingual English and Spanish proficiency.

Benefits:

• Remote, US-based work environment.
• Flexible work schedules designed to support work-life balance.
• Training and professional development opportunities.
• Career growth opportunities within a collaborative technology environment.