Respond to customer inquiries in both English and Spanish via phone, email, SMS, and chat in a timely and professional manner.
Serve as a primary point of contact for Spanish-speaking families and stakeholders, ensuring equitable access to program support.
Translate or help adapt customer-facing communications and resources from English to Spanish as needed.

Qualifications:

Full professional fluency in English and Spanish (written and verbal) is required.
Experience with Zendesk or a similar contact management system is required.
3+ years of experience in customer support.

Additional Details:

This role is remote for candidates in the U.S., with preference given to those in Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York.
Applicants must be authorized to work in the U.S. on a full-time basis.
The pay range is localized according to employee work location by a factor of between 80% and 100% of range.

Odyssey

Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.

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