Bilingual Customer Service Representative

Responsibilities:

• Handle inbound calls and provide excellent customer service for lease or loan accounts.
• Resolve inquiries independently and escalate issues when necessary.
• Proactively identify trends and share feedback with management.

Qualifications:

• 1-2 years of experience in a fully remote customer service role.
• Bilingual English and Spanish with strong communication skills.
• Proficient in Microsoft Office Suite and collaboration tools like Slack and Zoom.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• 20 PTO days plus 11 paid holidays.
• 401(k) retirement with company matching and tuition reimbursement.

Culture:

• Tackle exciting challenges and take ownership of projects.
• Build meaningful relationships and work with a collaborative team.
• Focus on innovation, trust, and moving fast together.