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Responsibilities:
- Research, review, and respond to inquiries from members and providers.
- Employ active listening, handle difficult calls, and manage escalations.
- Leverage company policies to respond accurately and document calls.
Requirements:
- Minimum 2 years of customer service with a commercial health plan.
- Knowledge of medical terminology and Microsoft Office.
- Must live in the US in CST or EST time zone.
Benefits:
- Competitive salary with comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match and generous time off.
- Remote work environment with professional development opportunities.
Evry Health
Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.