Bilingual Patient Access Representative

Key Responsibilities:

• Handle a high volume of inbound patient inquiries via phone and digital channels in both English and Spanish, ensuring timely and professional support.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate matching to appropriate providers and services.
• Register new patients and maintain accurate records in electronic health record (EHR) systems.

Requirements:

• High school diploma or equivalent required; associate degree preferred.
• Fluency in both English and Spanish (written and verbal) is required.
• 1+ year of experience in a call center, patient access, healthcare administration, or customer service environment preferred.

Compensation and Benefits:

• Competitive hourly pay ranging from $18 to $26.50 per hour.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off including accrued PTO, health time off, and paid holidays.