Answer high-volume inbound calls professionally, providing information and support with empathy.
Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
Screen calls for urgent/emergency needs (911) and accurately triage/route calls to nursing staff, providers, or relevant departments.
Heartland Women's Healthcare provides healthcare to its customers. They employ highly-qualified individuals and are an Equal Opportunity Employer that is committed to global diversity.
Determine patient qualification for financial assistance programs like CICP and Charity, or payment arrangements based on confidential financial information and policy.
Verify patient insurance coverage and authorization for scheduled procedures using scheduling and registration information, then populate price estimate tools to calculate patient portions.
Act as a liaison between patients, physicians, clinics, case management, billing offices, third-party vendors, and community agencies to gather information, obtain authorizations, and collect patient payments.
CommonSpirit Health is a national healthcare organization operating over 700 care sites across the U.S., including clinics, hospitals, and home-based and virtual care services, serving nearly one in four U.S. residents. The organization values compassion, caring for communities, protecting families, and is committed to building healthy communities, advocating for the poor and vulnerable, and innovating healing methods both within and outside hospitals.
Expertly manage phone customer service, communication distribution, and patient information like demographics, insurance verification, and appointment scheduling with an emphasis on efficiency and accuracy.
Process referrals, authorizations, pre-registrations, and other clerical tasks using phone scripts and clinical decision trees, adapting to clinic needs while responsibly handling sensitive patient data.
Possess exceptional communication and problem-solving skills to determine appointment urgency, provide complex exam instructions, and facilitate first-call resolution with a high degree of independence.
CHI Saint Joseph Medical Group is a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. As part of CommonSpirit Health, it operates with approximately 175,000 team members and 25,000 physicians and advanced practice clinicians across 140 hospitals and 2,200 care centers, recognized as a Best Place to Work in Kentucky.
Resolve regulatory and commercial patient accounts.
Facilitate analysis and research of EOBs to problem solve outstanding accounts.
Analyze credit balances and issue refunds as necessary.
CommonSpirit Mountain Region is a healthcare organization dedicated to serving the common good through a shared mission of celebrating humankindness. Their centralized corporate service center supports hospitals and clinics through various functions like marketing, HR, and finance, with many teams offering remote work to foster a healthy work-life balance within a collaborative culture.
Make 20-70 outbound calls per day to schedule patient check-ins, visits, labs, imaging, and outside referrals.
Coordinate care between providers and patients by gathering medical history, documenting in EHR, and following up with clear next steps after visits.
Keep patients engaged, escalate clinical issues promptly, and maintain a structured workflow within a capped caseload focused on patient support.
Urrly is a healthcare company focused on providing brain health care services to patients. The company emphasizes fairness in its operations, utilizes AI in hiring for objectivity, and promotes a culture of work-life balance and clear growth paths for its remote team across the U.S.
Serve as a patient and family advocate by obtaining necessary information from providers and fulfilling payers' referral/authorization requirements.
Collaborate with providers and staff from service sites to successfully obtain referrals and authorizations, and assist in prioritizing clinically urgent cases.
Process and follow-up on authorizations with denials, peer-to-peer, or medical justification requirements, ensuring timely resolution of insurance issues.
Lucile Packard Children's Hospital Stanford combines advanced technologies and breakthrough discoveries with family-centered care to provide world-renowned healthcare for children and families. It is a hospital that emphasizes continuing education and state-of-the-art facilities, fostering a culture centered on healing humanity and caring, committed teamwork.
Schedule, confirm, cancel, and reschedule radiology appointments across multiple imaging modalities like MRI and CT in a high-volume contact center.
Handle complex patient interactions with independent reasoning, prioritizing and solving problems within defined workflows and escalation guidelines.
Accurately document all patient interactions in designated systems while complying with HIPAA and organizational policies at all times.
Carenet Health provides healthcare support and patient engagement services, connecting patients with medical resources and scheduling. The company fosters a collaborative and innovative culture, empowering employees through trust, opportunity, and accountability in a market-leading environment.