Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.
Handle inbound calls and provide excellent customer service for lease or loan accounts.
Resolve inquiries independently and escalate issues when necessary.
Proactively identify trends in customer issues and share feedback with management.
We provide flexible lease-to-own financing to help consumers pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
Proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, growth, and retention.
Work as a team player with a desire to impact the organization and grow into upper-level positions quickly.
HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Research, review, and respond to inquiries from members and providers with active listening and empathy.
Manage escalations, handle complaints, and coordinate problem solving with internal teams.
Meet production and quality standards, assist with member portal navigation, and excel in a virtual work environment.
Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Provide bilingual customer service and data entry in a proprietary database for certification processes.
Manage client submissions, process applications, and support certification staff with administrative tasks.
Conduct peer training and contribute to team efficiency and quality standards.
CCOF advances organic agriculture for a healthy world, providing organic certification, advocacy, and education. Founded over 53 years ago in California, the nonprofit organization now spans North America and is supported by a diverse organic community.
Engage with health plan members to schedule care assessments and provide encouragement.
Utilize strong listening and communication skills to build trust and handle challenging calls.
Multitask efficiently while using technology to maintain a human-centered conversation.
Carenet Health is a healthcare company that transforms patient interactions into meaningful connections. The company fosters a culture of empathy and support, with a focus on team member expertise and dedication.
Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.
We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.
Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Serve as the primary point of contact for customers, managing inbound calls and providing guidance on products and orders.
Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
Adapt to new processes and tools, and contribute to continuous improvement in a fast-paced, remote environment.
We are on a mission to redefine how tires are delivered and experienced. As a fully remote, small, and agile team, we move fast and value finding creative solutions to complex problems.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
Verify validity and accuracy of refill requests, ensuring compliance with regulatory guidelines.
Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily to improve outcomes. They foster a collaborative, innovative culture with an entrepreneurial spirit.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Increase collection of outstanding payments within the personal finance department as an individual contributor.
Identify accounts with overdue payments and find solutions to bring loans to current status.
Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.
GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.
Respond promptly to customer inquiries via phone and email, providing product information and troubleshooting.
Resolve complaints with professionalism, issue refunds/exchanges, and document recurring issues for management.
Maintain up-to-date product knowledge and collaborate with internal teams to ensure seamless service.
Workforce Opportunity Services is a leading 501(c)(3) nonprofit that develops the skills of high-potential individuals through strategic partnerships. Utilizing a research-based model from Columbia University, they recruit and place talent with leading organizations worldwide.
Answer, screen, and route incoming calls, take messages, and log calls in the document management system.
Obtain insurance coverage, follow up on medical treatment, and request medical records from providers.
Communicate with insurance companies and perform additional administrative and case-related duties as assigned.
The Ward Law Group is recognized as one of the Best Places to Work, serving the community with compassion and excellence. The firm has offices in Miami Lakes, Manhattan, and Orlando, and is expanding to New Jersey and Texas, fostering a culture of faith, accountability, leadership, loyalty, and service.
Manage overdue accounts and support customers through payment resolution and account reconciliation.
Conduct inbound and outbound calls to negotiate payment solutions and resolve outstanding debts.
Maintain collection goals and performance metrics while accurately documenting account activities.
The company operates in the financial services sector, focusing on account resolution and payment solutions. It fosters a performance-driven, collaborative culture with remote work flexibility.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.