Lead and coach the Demand Department team to improve operational performance and client outcomes.
Monitor productivity, conduct performance reviews, and implement workflow improvements.
Use case management software like Litify or Filevine to ensure timely case progression.
The Ward Law Group is a fast-growing plaintiff personal injury law firm in the United States. We invest in our team, celebrate wins together, and create opportunities for growth in a collaborative and supportive environment.
Serve as the primary point of contact for personal injury clients throughout intake and early case management, managing high-volume caseloads daily.
Handle 50+ inbound and outbound client calls per day while coordinating with medical providers and insurance carriers to ensure case progression.
Maintain accurate documentation and case files, ensuring timely follow-up and preparation for attorney review or transfer to the appropriate department.
The Ward Law Group is a personal injury law firm recognized as one of the Best Places to Work. The firm is growing nationally with offices in Miami Lakes, Manhattan, and Orlando, fostering a culture of faith, accountability, leadership, and service.
Request and process medical records and medical bills through external portals.
Provide light administrative legal support and make outbound client calls.
Job Duck connects ambitious individuals with remote job opportunities at US-based employers. The company has earned the Great Place to Work Certification every year since 2022, emphasizing a supportive and enjoyable culture.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
This is a full-time remote position based in Mexico, working with English and Spanish speaking prospects in the USA and Canada.
You must be fluent in both English and Spanish, tech-savvy, and have at least 2 years of sales experience serving the US or Canada market.
A personal computer with headset and high-speed internet is required for making/receiving calls from the CRM system.
HOS247 LLC is a growing technology company providing hardware and software solutions to trucking companies in the USA and Canada. They are a small team focused on transportation compliance and fleet management, seeking a team player ready to grow into upper-level positions.
Research, review, and respond to inquiries from members and providers with active listening and empathy.
Manage escalations, handle complaints, and coordinate problem solving with internal teams.
Meet production and quality standards, assist with member portal navigation, and excel in a virtual work environment.
Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Serve as the first point of contact for clients and guests, managing multi-line phone systems and routing calls.
Support calendar management, scheduling, and maintain internal directories and contact lists.
Assist with digital organization of client documents and intake forms, ensuring confidentiality.
The United Firm | La Liga Defensora, APC is a legal firm serving clients in Los Angeles and beyond. They offer a collaborative culture with opportunities for growth in the legal industry.
Employee Navigator Administration including setup, configuration, and maintenance of client groups, plans, and EDI feeds.
Client Servicing for new hires, terminations, QLEs, and coverage questions.
Data Collection and Submissions for carrier and PEO submissions with follow-up.
Wing is a company redefining the future of work by providing one-stop shop services for companies to build world-class teams and automate operations. They are currently hiring for a part-time remote Healthcare Virtual Assistant for a health insurance benefits agency client.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Oversee end-to-end legal case processing for immigration, family, and business matters, ensuring accuracy and compliance.
Supervise and guide legal assistants and paralegals, assigning tasks and reviewing work quality.
Coordinate communication with clients, attorneys, and government agencies to ensure timely case progression.
Our partner is a legal services firm specializing in immigration, family, and business law. They operate in a fast-paced, human-centered environment with a focus on client impact and service quality, and are experiencing growth.
Act as a vital connection between clients and the legal team, managing pre-litigation cases from intake to resolution.
Provide telephonic client updates every three weeks, and ensure outstanding tasks do not exceed 50 at any given time.
Maintain thorough case knowledge, enter information in SmartAdvocate, and coordinate with adjusters, medical paralegals, and attorneys.
Parnall Law Firm is one of the largest personal injury firms in New Mexico, dedicated to standing up for clients and providing compassionate advocacy. The firm has been recognized as one of Albuquerque's best places to work and fosters a positive, collaborative culture where team members support each other.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Handle inbound calls and provide excellent customer service for lease or loan accounts.
Resolve inquiries independently and escalate issues when necessary.
Proactively identify trends in customer issues and share feedback with management.
We provide flexible lease-to-own financing to help consumers pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.
Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.
Lead and coach the Demand Department team to achieve outstanding client results.
Monitor department productivity and quality through performance reviews and KPIs.
Improve workflows and operational efficiency to ensure timely case progression.
We are a plaintiff personal injury law firm that invests in our team and celebrates wins together. We provide opportunities for growth in a collaborative and supportive environment.
Qualify inbound and outbound leads, assessing eligibility and booking high-quality appointments for licensed agents.
Identify qualifying life events (QLEs) and pre-screen clients for ACA and private PPO options.
Maintain accurate CRM records and follow up with leads via text and email campaigns.
We are a U.S.-based health insurance agency focused on qualifying leads and booking appointments for licensed agents. We are a growing company with a remote team culture.