Lead and coach the Demand Department team to improve operational performance and client outcomes.
Monitor productivity, conduct performance reviews, and implement workflow improvements.
Use case management software like Litify or Filevine to ensure timely case progression.
The Ward Law Group is a fast-growing plaintiff personal injury law firm in the United States. We invest in our team, celebrate wins together, and create opportunities for growth in a collaborative and supportive environment.
Oversee and manage the Demand Department, including specialists and team leads, to ensure efficient case progression and departmental performance.
Conduct performance evaluations, coach team members, and lead process improvement initiatives to meet KPIs and quality standards.
Collaborate with leadership to analyze data, implement workflows, and maintain client-focused service in a fast-paced environment.
The Ward Law Group is a personal injury law firm serving the community with compassion and excellence. The firm, recognized as one of the Best Places to Work, has offices in Miami Lakes, Manhattan, and Orlando, with upcoming locations in New Jersey and Texas.
Oversee end-to-end legal case processing for immigration, family, and business matters, ensuring accuracy and compliance.
Supervise and guide legal assistants and paralegals, assigning tasks and reviewing work quality.
Coordinate communication with clients, attorneys, and government agencies to ensure timely case progression.
Our partner is a legal services firm specializing in immigration, family, and business law. They operate in a fast-paced, human-centered environment with a focus on client impact and service quality, and are experiencing growth.