Source Job

• Answer, screen, and route incoming calls, take messages, and log calls in the document management system.
• Obtain insurance coverage, follow up on medical treatment, and request medical records from providers.
• Communicate with insurance companies and perform additional administrative and case-related duties as assigned.

The Ward Law Group is recognized as one of the Best Places to Work, serving the community with compassion and excellence. The firm has offices in Miami Lakes, Manhattan, and Orlando, and is expanding to New Jersey and Texas, fostering a culture of faith, accountability, leadership, loyalty, and service.

• Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
• Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
• Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.

C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.

• Lead and coach the Demand Department team to improve operational performance and client outcomes.
• Monitor productivity, conduct performance reviews, and implement workflow improvements.
• Use case management software like Litify or Filevine to ensure timely case progression.

The Ward Law Group is a fast-growing plaintiff personal injury law firm in the United States. We invest in our team, celebrate wins together, and create opportunities for growth in a collaborative and supportive environment.

• Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
• Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
• Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.

Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.

• Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
• Schedule appointments, register new patients, and maintain accurate EHR records.
• Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.

Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.

• Act as a vital connection between clients and the legal team, managing pre-litigation cases from intake to resolution.
• Provide telephonic client updates every three weeks, and ensure outstanding tasks do not exceed 50 at any given time.
• Maintain thorough case knowledge, enter information in SmartAdvocate, and coordinate with adjusters, medical paralegals, and attorneys.

Parnall Law Firm is one of the largest personal injury firms in New Mexico, dedicated to standing up for clients and providing compassionate advocacy. The firm has been recognized as one of Albuquerque's best places to work and fosters a positive, collaborative culture where team members support each other.

• Lead and coach the Demand Department team to achieve outstanding client results.
• Monitor department productivity and quality through performance reviews and KPIs.
• Improve workflows and operational efficiency to ensure timely case progression.

We are a plaintiff personal injury law firm that invests in our team and celebrates wins together. We provide opportunities for growth in a collaborative and supportive environment.

• Serve as the first point of contact for clients and guests, managing multi-line phone systems and routing calls.
• Support calendar management, scheduling, and maintain internal directories and contact lists.
• Assist with digital organization of client documents and intake forms, ensuring confidentiality.

The United Firm | La Liga Defensora, APC is a legal firm serving clients in Los Angeles and beyond. They offer a collaborative culture with opportunities for growth in the legal industry.

• Responsible for phone screening, scheduling, and tracking recruitment for clinical trials.
• Make 60+ outbound calls daily, assess participant eligibility, and enter data into databases.
• Requires bilingual English/Spanish preferred, customer service experience, and strong communication skills.

Headlands Research is a leading network of advanced clinical trial sites, leveraging cutting-edge technology and support services to enhance community outreach and participation. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly expanding.

• Conduct new client intakes and intake processing.
• Request and process medical records and medical bills through external portals.
• Provide light administrative legal support and make outbound client calls.

Job Duck connects ambitious individuals with remote job opportunities at US-based employers. The company has earned the Great Place to Work Certification every year since 2022, emphasizing a supportive and enjoyable culture.

• Qualify inbound and outbound leads, assessing eligibility and booking high-quality appointments for licensed agents.
• Identify qualifying life events (QLEs) and pre-screen clients for ACA and private PPO options.
• Maintain accurate CRM records and follow up with leads via text and email campaigns.

We are a U.S.-based health insurance agency focused on qualifying leads and booking appointments for licensed agents. We are a growing company with a remote team culture.

• Research, review, and respond to inquiries from members and providers with active listening and empathy.
• Manage escalations, handle complaints, and coordinate problem solving with internal teams.
• Meet production and quality standards, assist with member portal navigation, and excel in a virtual work environment.

Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.

• Manage overdue accounts and support customers through payment resolution and account reconciliation.
• Conduct inbound and outbound calls to negotiate payment solutions and resolve outstanding debts.
• Maintain collection goals and performance metrics while accurately documenting account activities.

The company operates in the financial services sector, focusing on account resolution and payment solutions. It fosters a performance-driven, collaborative culture with remote work flexibility.

• Process high volumes of applicants with emphasis on late-week and after-hours submissions.
• Conduct resume screening and initial qualification checks based on minimum criteria.
• Coordinate and schedule interviews across multiple recruiting teams to ensure timely candidate movement.

The Ward Law Group is a law firm dedicated to helping clients during difficult times. They foster a culture of growth, celebration, and teamwork, investing in their people.

• Making calls to potential members to identify needs and provide information about services.
• Answering questions about Nadia Care and the membership journey.
• Checking eligibility, registering members, and maintaining databases.

Nadia Care is a maternal health company reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities. They are a high-growth startup with values of empathy, collaboration, and resilience.

• Handle up to eight new cases per day across email, phone, chat, and self-service portal.
• Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
• Learn the e-billing application end-to-end and get certified to administer the platform.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.

• Increase collection of outstanding payments within the personal finance department as an individual contributor.
• Identify accounts with overdue payments and find solutions to bring loans to current status.
• Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.

GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.

• Manage and monitor bankruptcy case progress, ensuring deadlines, filings, and hearings are handled on time.
• Prepare, organize, and submit required legal documentation in accordance with court requirements.
• Act as the main point of contact for clients, providing updates and responding to inquiries professionally.

SOLVO is committed to delivering exceptional legal support in bankruptcy matters. We are a growing remote team across South America, dedicated to providing high-quality legal support.

• Provide world-class customer service to clients and resolve questions or concerns.
• Strategically partner with installers to improve the customer experience and manage project pipelines.
• Analyze data, spot trends, and conduct due diligence checks and fraud investigations.

GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.

• Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
• Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
• Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.

Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.