Responsible for phone screening, scheduling, and tracking recruitment for clinical trials.
Make 60+ outbound calls daily, assess participant eligibility, and enter data into databases.
Requires bilingual English/Spanish preferred, customer service experience, and strong communication skills.
Headlands Research is a leading network of advanced clinical trial sites, leveraging cutting-edge technology and support services to enhance community outreach and participation. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly expanding.
Manage a personal lead pipeline from first contact through confirmed enrollment
Lead consultative conversations that uncover client goals and address concerns
Meet and exceed individual enrollment targets and report pipeline status weekly
Adolescent Wellness Academy and Principles Recovery Center are dual behavioral health organizations operating PHP and IOP programs across South Florida. They exist to serve clients and families at critical moments with an empathetic and professional approach.
Perform initial and ongoing telephonic outreach to individuals and community providers.
Support individuals' health needs by scheduling appointments with the local team.
Build trust and relationships by addressing immediate needs and empowering individuals to pursue recovery goals.
Firsthand supports individuals living with serious mental illness through a holistic team of peer recovery specialists and clinicians. The company fosters a culture of passionate problem-solvers focused on meaningful healthcare impact.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Serve as the first point of contact for members, triaging communication and coordinating with Maternity Navigators.
Schedule and confirm visits, verify insurance, and maintain real-time visibility into care team schedules.
Build ongoing relationships with members through proactive outreach and help them access non-clinical supports like transportation and WIC.
Nadia Care is reimagining maternity care to improve pregnancy, birth, and postpartum outcomes for underserved communities, with a focus on Black, Brown, and Indigenous families. They are a small startup building trust-based engagement and wrap-around support for expectant mothers.
Research, review, and respond to inquiries from members and providers with active listening and empathy.
Manage escalations, handle complaints, and coordinate problem solving with internal teams.
Meet production and quality standards, assist with member portal navigation, and excel in a virtual work environment.
Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Conduct outbound and inbound calls to explain services, complete intake forms, and schedule appointments.
Meet performance goals empathetically while documenting interactions in the EHR system.
Collaborate with team members and adhere to HIPAA standards in a high-volume environment.
Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, focused on culturally aligned primary care and social services. Founded in 2021 and backed by leading healthcare investors, they serve marginalized communities with a team of community-based providers and virtual care.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email.
Offer education about Pair Team's services and explain the benefits of Enhanced Care Management to eligible members.
Manage the end-to-end enrollment funnel and provide consistent updates on stages including delays and blockers.
Pair Team is a tech-enabled medical group reimagining Medicaid and Medicare for underserved populations, delivering whole-person care. They are one of the largest Enhanced Care Management providers in California, with a workforce of nurses, social workers, and medical professionals, and have demonstrated a 58% reduction in emergency department visits.
Conduct outbound calls to potential clients and decision-makers.
Manage follow-ups through effective email communication.
Identify business opportunities and schedule sales meetings.
Solvo Global connects top talent with international companies, offering remote work opportunities. They are a growing organization focused on building strong teams and fostering a collaborative culture.
Handle delinquent account collection calls, emails, and text messages assigned by management.
Service inbound customer calls related to collections and redemptions and maintain clear notes.
Prepare accounts for repossession and legal actions while enforcing compliance with policies.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. They value diversity, compassion, simplicity, honesty, and transparency, and are building a culture around these beliefs.
Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
Verify validity and accuracy of refill requests, ensuring compliance with regulatory guidelines.
Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily to improve outcomes. They foster a collaborative, innovative culture with an entrepreneurial spirit.
Manage client crises via phone using evidence-based interventions, providing risk assessment and safety planning.
Identify and connect clients to ideal treatment options using proprietary software and methods.
Independently manage a caseload of complex, multi-need clients, ensuring timely access to care.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for its transformative care model that helps people recover twice as fast.
Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas.
Provide hands-on support to patients and caregivers, including assisting with program re-enrollment, onboarding, and mobile app setup.
Educate patients and caregivers on Imagine Pediatrics services and available community resources to ensure they understand how to access care and support.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that provides 24/7 virtual-first and in-home care for children with special health care needs. The company emphasizes compassion, creativity, and a commitment to children with medical complexity, though specific employee count is not provided.
Make 200-350+ outbound calls daily using a power dialer to small business owners.
Qualify prospects and live-transfer strong opportunities to the Account Executive team.
Hit daily targets for qualified conversations and keep accurate CRM notes.
Engage helps small and medium-sized businesses manage their website, hosting, security, and domain registration in one platform. It is a fast-growing U.S. company that offers ongoing support from dedicated account managers.
Make high-volume outbound cold calls to prospective customers.
Qualify leads using client-provided criteria.
Schedule appointments for sales representatives.
Bullpen Talent connects exceptional remote professionals with growing U.S. companies. We place experienced remote professionals with high-quality U.S. companies, offering long-term fully remote opportunities.
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.