Source Job

• Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
• Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
• Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.

Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.

• Provide world-class customer service to clients and resolve questions or concerns.
• Strategically partner with installers to improve the customer experience and manage project pipelines.
• Analyze data, spot trends, and conduct due diligence checks and fraud investigations.

GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.

• Handle inbound support requests in English and Spanish via chat, email, and other channels.
• Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
• Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.

Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.

• Provide bilingual (English-Spanish) support to residents regarding billing, leasing, maintenance, and community inquiries.
• Manage the full lease renewal process and implement proactive retention strategies.
• Serve as a liaison between residents, property managers, and vendors to ensure effective communication.

The company specializes in property management and provides bilingual support to residents. It is a fast-paced, service-oriented, and detail-driven organization with a remote-first culture.

• Handle inbound calls to help utility customers save money and improve energy efficiency through diverse services like scheduling and enrollment.
• Navigate multiple platforms and scripts to provide customer support, tech assistance, and status updates for various programs.
• Work in a performance-driven environment with real-time data access, requiring bilingual skills (English/Spanish) and call center experience.

CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. They are a people-first company with thousands of employees across North America, focused on trust, accountability, and transparency.

• Advise customers on the right products and ensure excellent customer relations.
• Troubleshoot customer issues and manage inquiries from start to resolution.
• Process customer orders for products and literature via various communication channels.

Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.

• Serve as the first point of contact for clients and guests, managing multi-line phone systems and routing calls.
• Support calendar management, scheduling, and maintain internal directories and contact lists.
• Assist with digital organization of client documents and intake forms, ensuring confidentiality.

The United Firm | La Liga Defensora, APC is a legal firm serving clients in Los Angeles and beyond. They offer a collaborative culture with opportunities for growth in the legal industry.

• Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
• Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
• Collaborate with internal teams to resolve issues and follow company service standards.

Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.

• Handle up to eight new cases per day across email, phone, chat, and self-service portal.
• Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
• Learn the e-billing application end-to-end and get certified to administer the platform.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.

• Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
• Empower customers to become self-sufficient, focusing on long-term success and retention.
• Monitor your book of business health via Catalyst, driving customers to specific business outcomes.

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.

• Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
• Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
• Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.

Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.

• Take inbound calls and make outbound calls to resolve inquiries for customers and restaurants.
• Manage tickets generated from email or text via CRM and document correspondence accurately.
• Troubleshoot minor product or service problems and route calls to appropriate channels if needed.

HungerRush provides integrated restaurant solutions with its flagship cloud POS system, HungerRush 360, designed to help operators manage restaurants and grow their business. The company fosters a self-directed and motivated culture, seeking friendly customer support specialists.

• Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
• Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
• Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.

Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

• Provide care to users through calls, chats, and email to help them achieve their online goals.
• Analyze user behavior and content to improve satisfaction and guide business success.
• Collaborate with product teams to influence support and enhance user experience.

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users worldwide.

• Answer inbound calls with professionalism and customer service, resolving inquiries and triaging as needed.
• Assist with appointment scheduling, outreach for missed appointments, and document call data.
• Maintain confidentiality and compliance with HIPAA while supporting clinical teams and call center metrics.

New York Psychotherapy and Counseling Center is New York State's largest community mental health clinic, serving over 15,000 clients monthly through in-person and telehealth services. A mission-driven organization with over 50 years of experience, recognized as a Top Place to Work and Top Mental Health Care Provider in New York.

• Communicate with employees by phone, email, and web portal in both English and Spanish.
• Review submitted dependent verification documents and determine eligibility against audit requirements.
• Accurately enter notes, update records, and handle confidential information securely.

DependentsAudit is a fast-growing AI-native startup reinventing dependent eligibility verification for employer health plans. It is a small, remote-friendly company focused on detail-oriented operations.

• Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
• Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
• Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.

Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.

• Help clients over the phone and email with login, navigation, and task execution.
• Train clients on system features, searches, exports, and advanced tools.
• Fulfill account management requests such as account creations and project access.

Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.

• Manage and resolve diverse customer and partner claims including logistics, billing, product, and contractual issues.
• Coordinate returns, validate claims eligibility, and drive resolution within defined SLAs.
• Track claim data, identify recurring issues, and support continuous process improvement.

Xometry powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. As a publicly traded company (NASDAQ: XMTR), they operate a digital marketplace serving Fortune 1000 buyers and global manufacturers.

• Assist clients in initiating auto insurance claims and provide guidance through the initial reporting process.
• Follow up with insurance companies to check claim status and troubleshoot any blockers in processing.
• Serve as a primary point of contact for clients, insurance providers, and third parties to maintain clear communication.

Lendbuzz develops innovative technologies to provide underserved and overlooked borrowers with better access to credit. They value diversity and have built a company culture around independent and critical thinking.