Serve as the first point of contact for solar customers via inbound calls, emails, and chats.
Provide clear answers, basic troubleshooting, and timely updates to resolve common issues.
Accurately document interactions and route complex cases to appropriate escalation teams.

Qualifications:

1+ year of customer service experience, preferably in call center or BPO.
Basic familiarity with solar energy systems or willingness to learn quickly.
Strong verbal and written communication skills in both English and Spanish.

Success metrics:

Achieve 80%+ first contact resolution rate without escalation.
Maintain average handle time of 12 minutes and CSAT score of 4+.
Ensure 100% SOP compliance and minimal rework needed by Tier 2.

Palmetto

Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.

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