Palmetto is a leading clean tech company accelerating the transition to a clean energy future through software, financial products, and services for whole home electrification. The company fosters a promote-from-within culture with a comprehensive benefits package and values collaboration, impact, and balance.
Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.