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What You Will Do:
- Monitor and manage Level 1 support requests during assigned coverage hours.
- Respond to customers through chat, email, phone, and screen-sharing.
- Troubleshoot and resolve software, account, workflow, and usage questions.
What We Are Looking For:
- Full professional English fluency with prior customer support or help desk experience.
- Strong written communication and ability to explain steps clearly.
- Comfort with support tools like Intercom, HubSpot, Zendesk, or Freshdesk.
Why This Role:
- Join a growing team building a stronger support model with growth potential.
- Support customers doing meaningful work in their communities.
- Work remotely from the Philippines with a consistent schedule.
Urrly
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.