Chat/Email Support Specialist
Remote regions
PhilippinesBenefits
Unlimited PTO
15w maternity
4w paternity
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Responsibilities:
- Respond to queries from users in a timely and accurate way via live chat and email
- Follow up with unresponsive users and leads to ensure their questions are resolved
- Proactively identify user needs and help customers implement specific features
Requirements:
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
Benefits:
- Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role.
- Health Insurance: HMO medical insurance covered 100% for employees
- PTO: Generous annual PTO allowance; Flexible PTO policy with uncapped vacation days
Givebutter
Givebutter is a nonprofit fundraising and CRM platform that replaces multiple tools. Rated #1 on G2 and certified as a Great Place to Work since 2021, the company has a mission-driven, fun culture.