Returns & Claims Associate

Key Responsibilities:

• Register, review, and resolve customer and partner claims across logistics, service quality, billing, product, and contractual categories.
• Validate claim eligibility based on internal policies and business rules, and collect supporting documentation.
• Coordinate with internal teams (Logistics, Finance, Sales, Legal, Production) and external partners to resolve claims efficiently.

Qualifications:

• 2-3+ years of experience in claims management, operations, customer operations, or dispute resolution.
• Excellent Spanish, Italian, and English language skills (written and spoken).
• Strong analytical, problem-solving, and communication skills with high attention to detail.

Perks & Benefits:

• Remote work flexibility with company-provided laptop and tools.
• Language learning support to improve or learn new languages.
• Collaborative team environment with professional growth and development opportunities.