Claims Support Associate

About the Role:

• This role supports a modern, technology-driven claims organization by ensuring smooth, accurate, and efficient handling of administrative and operational claims processes.
• You will work closely with multi-line claims adjusters to support claim resolution through data entry, file setup, documentation management, and customer communication.
• The position is well-suited for someone who thrives in a structured, fast-paced environment where accuracy and responsiveness directly impact service quality.

Accountabilities:

• Set up and organize new claim files by gathering, validating, and entering accurate information from documentation and customer interactions.
• Manage task queues efficiently to ensure claims adjusters receive timely and complete supporting information.
• Handle incoming correspondence, including electronic, physical, and faxed documents, ensuring proper classification and upload into claim systems.

Requirements:

• High school diploma or GED required with a minimum of 2 years of experience in insurance support, claims administration, policy administration, or compliance-related operations.
• Strong written and verbal communication skills with a high level of attention to detail and excellent organizational and time management abilities.
• Proficiency with computer systems, including Google Workspace (Docs, Sheets) and other relevant internal platforms.