- Manage incidents and requests using ticketing tools.
- Provide first-line technical support for hardware, software, and applications.
- Use remote access tools to diagnose and resolve incidents.
Bosch Service Solutions
3 open remote positions
Bosch Service Solutions provides complex technology-based services in Business Process Outsourcing, using AI and automation. With nearly 10,000 employees globally, they foster a diverse and inclusive culture.
Benefits Overview 2 of 3 jobs
Training
(2)
Contract Stability
(1)
Home Appliance Discounts
(1)
Professional Development
(1)
Remote Work
(1)
Work Abroad Opportunity
(1)
Open Positions
- Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
- Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
- Collaborate with international teams and follow up on cases until resolution.
- Process high-volume customer and service tasks across multiple systems with speed and accuracy.
- Enter, update, and validate data in ERP, CRM, and internal tools to ensure correct case fulfillment.
- Identify and escalate unclear cases while supporting the customer service team for improved experience.