Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Process HR queries using leading ticketing and case management systems.
Manage reports and perform data audits.
Prioritize and organize daily tasks in your personal queue.
Our client is a globally represented company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. As part of the HR shared services team in Europe, you will support employees throughout their employment.
Provide HR support via phone and email, logging inquiries and resolving through ticketing systems.
Address employee questions on policies, benefits, and maintain high service quality with confidentiality.
Handle sensitive information with integrity and take ownership of query resolution and individual metrics.
Sutherland is a global Business Process Outsourcing (BPO) company founded in 1986 in the United States. It operates in Kosovo with a focus on technical support and customer service, employing German-speaking staff for a world-leading online sales platform.
Act as central interface for mail and document management, processing fines, missing documents, and OEM recalls.
Handle authority requests independently, prioritizing by urgency and ensuring timely responses.
Optimize backlog through organized workflow and continuous ticket screening.
FINN is Germany's leading car subscription platform, making car access effortless and sustainable. With over 350 employees from 50+ nations, we're a fast-growing startup building the future of mobility.
Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Provide bilingual customer service and data entry in a proprietary database for certification processes.
Manage client submissions, process applications, and support certification staff with administrative tasks.
Conduct peer training and contribute to team efficiency and quality standards.
CCOF advances organic agriculture for a healthy world, providing organic certification, advocacy, and education. Founded over 53 years ago in California, the nonprofit organization now spans North America and is supported by a diverse organic community.
Identify and classify advertising from various media sources.
Code advertising motifs according to Nielsen's market classification system.
Ensure quality assurance and meet productivity and quality targets.
Nielsen powers a better media future by providing insights that drive client decisions. They have a global, talented workforce dedicated to excellence and audience engagement.
You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented.
You support customers with questions related to orders, deliveries, products, returns, and refunds, taking ownership of enquiries.
You collaborate with cross-functional teams and contribute to improving processes and Help Centre content.
The Quality Group is a provider of sports nutrition products, bringing together brands ESN and More Nutrition since 2021. With over 1,200 employees, the company combines passion for sports nutrition with cutting-edge technology and offers a diverse, inclusive culture.
Solve customer inquiries and complaints related to the client's products and services.
Log call details into management systems and ensure resolution within SLA.
Maintain up-to-date product knowledge and escalate potential service issues.
Concentrix is a global technology and services leader that powers the brands of the future by providing technology and integrated solutions. With over 440,000 employees worldwide, they offer an innovative and growing work environment.
Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.
Own inbound support cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast.
Manage inbound support during evening and weekend shifts, when nurses need assistance most.
Triage, follow up, and ensure clear handovers for complex cases and escalations.
Voize is building AI companions for Europe's nurses, with over 200,000 users relying on the platform every shift. The Berlin-based scaleup has $50M in Series A funding and fosters a fast-moving, caring culture.
Handle inbound calls and provide excellent customer service for lease or loan accounts.
Resolve inquiries independently and escalate issues when necessary.
Proactively identify trends in customer issues and share feedback with management.
We provide flexible lease-to-own financing to help consumers pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Nurture and convert qualified leads from SDRs and marketing campaigns into new Lightspeed customers in hospitality and retail.
Manage end-to-end sales cycles including discovery calls, tailored product demos, and closing.
Collaborate with SDRs and maintain accurate CRM records to ensure pipeline visibility and forecasting.
Lightspeed provides a one-stop commerce platform that helps merchants innovate to grow their businesses. Founded in Montreal in 2005 and publicly traded, the company serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Drive quality pipeline for target accounts in collaboration with your team.
Respond to all inbound leads and maintain Salesforce hygiene for your territory.
Create and prioritize target account lists to identify outbound opportunities.
Camunda is an enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. Trusted by over 700 organizations globally, they are a fully remote company with a culture of innovation and inclusion.
Partner with Spanish-speaking pros and customers by listening to their needs and providing tailored solutions to help them succeed.
Handle 30-40 inbound requests daily via phone, chat, SMS, and email, troubleshooting account changes, billing, and app issues while ensuring a low-effort experience.
Maintain high-performance metrics like quality, efficiency, and customer satisfaction, while contributing to team development and identifying areas for improvement.
Thumbtack is an app that helps millions of people care for and improve their homes, from urgent repairs to seasonal maintenance, by providing personalized guidance, AI tools, and a hiring platform. With a community of 300,000 local service businesses across the US, the company values collaboration, diversity, and delivering a warm, high-quality experience.
Coordinate support between clients and the Nomagic team to ensure smooth operations.
Assist customers with issue resolution and create documentation for local teams.
Perform preventive and reactive maintenance on robotic hardware and software systems.
Nomagic automates repetitive manual tasks using intelligent robotics. They are a growing, English-speaking team with flexible working hours and a focus on innovation.
Manage and resolve diverse customer and partner claims including logistics, billing, product, and contractual issues.
Coordinate returns, validate claims eligibility, and drive resolution within defined SLAs.
Track claim data, identify recurring issues, and support continuous process improvement.
Xometry powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. As a publicly traded company (NASDAQ: XMTR), they operate a digital marketplace serving Fortune 1000 buyers and global manufacturers.
Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.
We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.
Drive deep product adoption and improve customer health scores for German-speaking accounts.
Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.
You will own end-to-end hiring for a portfolio of roles across FINN's Growth department, ensuring an efficient and appreciative candidate experience.
You will partner closely with hiring managers to define hiring needs, align on candidate profiles, and act as a trusted partner throughout the hiring process.
You will proactively source, engage, and nurture top talent using LinkedIn Recruiter and other channels, maintaining FINN's high hiring bar.
FINN is building the future of mobility by making car subscriptions more seamless and sustainable. They are a high-performing team of 350+ colleagues from 50+ nations, and they are the fastest-growing startup in Germany.