Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.
Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Assist clients in initiating auto insurance claims and provide guidance through the initial reporting process.
Follow up with insurance companies to check claim status and troubleshoot any blockers in processing.
Serve as a primary point of contact for clients, insurance providers, and third parties to maintain clear communication.
Lendbuzz develops innovative technologies to provide underserved and overlooked borrowers with better access to credit. They value diversity and have built a company culture around independent and critical thinking.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Provide HR support via phone and email, logging inquiries and resolving through ticketing systems.
Address employee questions on policies, benefits, and maintain high service quality with confidentiality.
Handle sensitive information with integrity and take ownership of query resolution and individual metrics.
Sutherland is a global Business Process Outsourcing (BPO) company founded in 1986 in the United States. It operates in Kosovo with a focus on technical support and customer service, employing German-speaking staff for a world-leading online sales platform.
Provide technical support and troubleshooting for antivirus software issues.
Assist customers with app functionality, subscriptions, account maintenance, cancellations, and refunds.
Guide customers through step-by-step troubleshooting to ensure optimal use of antivirus features.
Cross Border Talents is a recruitment agency connecting multilingual talent with international companies. They focus on matching candidates with roles in customer support and technology across Europe.
Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.
Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.
Manage the full end-to-end recruitment process for logistics positions at the Sevenum site.
Proactively build talent pipelines to achieve a monthly hiring target of 20-30 hires.
Drive the adoption of AI in recruiting by testing new tools and optimizing workflows.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Manage inbound leads and outbound targeted prospects to generate new business opportunities.
Generate value for potential customers and book product demonstration webinars and calls.
Exceed key performance indicators including calls scheduled, completed, and qualified opportunities.
Quadient supports businesses in digital transformation with automation processes. The company fosters a diverse, inclusive culture with a people-first community and offers global opportunities for growth.
Support HR managers with daily operations and personnel tasks.
Create and maintain employment documents and personnel master data.
Assist with onboarding, offboarding, and general HR processes while contributing to HR projects.
We are a leading IT security group that provides holistic security solutions for our clients. With over 700 employees, we foster an open, respectful, and supportive culture with a focus on team spirit and work-life balance.
Handle inbound and outbound calls to support healthcare professionals during recall projects, providing accurate and timely information.
Manage and maintain recall project documentation, ensuring all records are updated and compliant with industry standards.
Monitor recall progress and coordinate communications between teams to ensure effective resolution of product issues.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. With a diverse workforce worldwide, we foster a culture of inclusion, belonging, and continuous innovation.
Drive quality pipeline for target accounts in collaboration with your team.
Respond to all inbound leads and maintain Salesforce hygiene for your territory.
Create and prioritize target account lists to identify outbound opportunities.
Camunda is an enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. Trusted by over 700 organizations globally, they are a fully remote company with a culture of innovation and inclusion.
Provide care to users through calls, chats and email, guiding them to achieve their online goals.
Analyze user behavior and content to improve satisfaction and recommend solutions.
Collaborate with product teams to enhance user experience and support processes.
Wix makes it possible for anyone to succeed online. With around 5,500 employees in 22 countries, we foster a collaborative culture where small teams work closely together.
Investigate and manage end-to-end claims for rental vehicles, assessing liability and negotiating recoveries.
Handle complex customer disputes, third-party negotiations, and external resolution matters.
Provide claims guidance to branch managers and contribute to fraud identification and reporting.
Sixt Australia is revolutionizing car rental by blending Aussie spirit with German heritage to provide premium vehicles and service. As part of the NRMA family, a trusted member-owned brand, they focus on delivering memorable experiences and Star Service.
Generate sales opportunities with new customers through networking and relationship building as part of a coordinated sales strategy.
Own and nurture sales processes, manage and overcome objections, and meet targeted sales quotas.
Develop and execute sales plans, manage customer relationships, and prepare reports as requested.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations, providing solutions that help IT teams modernize network environments. With headquarters in Toronto and offices globally, the company has an award-winning culture recognized as a Great Place to Work.
Coordinate and organize webinars, trainings, presentations, and critical incident interventions for clients across multiple European countries.
Collaborate with internal and external stakeholders, including the international headquarters in England/South Africa.
Ensure quality control of training materials and provide administrative support via chat and email.
Lyra Health is the leading provider of mental health solutions for employers, serving over 20 million people globally. The company has delivered millions of care sessions and is known for its transformative care model.
Handle customer inquiries via chat, acting as the link between courier partners, merchant partners, and end users of the Wolt app.
Provide quick and effective feedback, resolve escalations, manage technical issues, and review user feedback.
Oversee operations in cities where Wolt operates, maintain great customer experience, and monitor performance daily.
Wolt creates technology that brings joy, simplicity and earnings to neighborhoods, starting with food delivery and now delivering almost everything across 500+ cities in 30 countries. In 2022, they joined forces with DoorDash and foster a culture of learning, building, and shipping more, challenging employees with a self-starter, entrepreneurial spirit.
Transcribe and verify lyrics for high-priority content, ensuring accuracy and time-sync coverage.
Polish top albums and artist pages weekly, maintaining metadata and curation quality.
Collaborate with teams to improve tools and processes while meeting performance targets.
Welo is a data and localization company focused on music content and metadata management. They offer contract roles with a remote-first culture, emphasizing quality and independence.