Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.
Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.
Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements.
Resolve customer issues and provide efficient, effective solutions in accordance with established protocols.
Document all customer interactions and maintain accurate records within the support management system.
AUTODOC is Europe’s leading online platform for the automotive aftermarket. They have evolved from a local specialist into a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. Their team consists of more than 5,500 professionals from over 50 different countries.
Provide technical support and troubleshooting for antivirus software issues.
Assist customers with app functionality, subscriptions, account maintenance, cancellations, and refunds.
Guide customers through step-by-step troubleshooting to ensure optimal use of antivirus features.
Cross Border Talents is a recruitment agency connecting multilingual talent with international companies. They focus on matching candidates with roles in customer support and technology across Europe.
Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.
Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Manage inbound leads and outbound targeted prospects to generate new business opportunities.
Generate value for potential customers and book product demonstration webinars and calls.
Exceed key performance indicators including calls scheduled, completed, and qualified opportunities.
Quadient supports businesses in digital transformation with automation processes. The company fosters a diverse, inclusive culture with a people-first community and offers global opportunities for growth.
Own 250+ DACH accounts, proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
Canto is a leader in digital asset management (DAM), empowering businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, their success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
DECA Games specializes in acquiring games from other developers and reinvigorating them to entertain for decades. With over 230 people in 26+ countries, we maintain a small company feel and a remote-first culture where employees are trusted to manage their time independently.
Doing a comprehensive assessment of diverse task categories.
Analyzing and evaluating search outcomes for App Store Content.
Conducting research using online tools to assess and validate query accuracy.
TELUS Digital enhances the world's data to enable better AI via human intelligence. With a skilled team of AI specialists and over one million crowd contributors, they empower generative AI, computer vision, and natural language processing models.
Onboard new customers across EU markets, guiding them through setup and training.
Support customers via email, chat, video, and in person, especially where language or local context matters.
Build long-term relationships by proactively engaging with assigned accounts and monitoring account health.
Stora is a self storage software platform that empowers operators to manage their businesses, automate processes, and drive revenue growth. In just over 4 years, they've helped hundreds of operators worldwide process tens of millions in automated payments, and they are a fast-growing team focused on innovation.
Work directly with users and Customer Success teams to solve problems and leverage Twilio's platform functionality.
Escalate critical issues to the appropriate channels and report bugs to Engineering & QA for resolution.
Provide Email, Chat, and Phone support while collaborating with cross-functional teams.
Twilio shapes the future of communications with remote-first innovative solutions for hundreds of thousands of businesses. They empower millions of developers globally and foster a strong culture of connection and inclusion.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.