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Responsibilities:
- Work directly with users and Customer Success teams to solve problems and leverage platform functionality.
- Escalate critical issues to appropriate channels, ensuring timely resolution.
- Report bugs to Engineering & QA and help prioritize fixes.
Qualifications:
- Fluency in Japanese and English.
- Past billing experience with Excel, SQL, and ZenDesk.
- Strong troubleshooting and communication skills.
Location & Travel:
- This role is remotely based in Japan.
- Occasional travel may be required for project or team meetings.
Twilio
Twilio shapes the future of communications with remote-first innovative solutions for hundreds of thousands of businesses. They empower millions of developers globally and foster a strong culture of connection and inclusion.