Responsibilities:
- Respond to customer inquiries via telephone, email, and chat in German.
- Resolve customer issues and provide efficient, effective solutions.
- Document all customer interactions and maintain accurate records.
Qualifications:
- Fluent proficiency in German (written and spoken); English language proficiency is advantageous.
- Strong communication and interpersonal skills with the ability to maintain composure under pressure.
- Proficiency with computer systems and Customer Relationship Management (CRM) platforms.
AUTODOC
AUTODOC is Europe’s leading online platform for the automotive aftermarket. They have evolved from a local specialist into a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. Their team consists of more than 5,500 professionals from over 50 different countries.