Customer Success Manager - Deutschland (m/w/d)

Role Responsibilities:

• Answer incoming questions from potential and existing customers via live chat, email, and occasionally phone.
• Ensure brokers and policyholders receive needed support by working closely with Coalition's sales, security, insurance, and claims teams.
• Educate customers about Coalition's products, including our online broker platform and cybersecurity platform.

Skills and Qualifications:

• 1+ year experience in insurance customer support, customer service, customer success, brokering, underwriting, or similar customer-facing role.
• Proven track record in the German or broader European commercial insurance industry (especially DACH region).
• Fluent in English and German, both written and spoken, with strong communication skills.

Why Coalition:

• Work at a mission-driven company focused on protecting the unprotected.
• Join a remote-first, inclusive culture that values integrity, humility, accountability, purpose, authenticity, and inclusion.
• Be part of a high-growth environment with opportunities to make a real impact.