Customer Support Specialist with German & English
Remote regions
EuropeBenefits
4w PTO
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Responsibilities:
- Provide technical support and troubleshooting for antivirus software-related issues.
- Assist customers with app issues, subscriptions, account maintenance, cancellations, and refunds.
- Guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.
Qualifications:
- Native or fluent German speaker with English B2 or higher.
- Previous experience in customer support or technical service.
- Strong verbal communication skills and ability to troubleshoot technical issues over the phone.
Benefits:
- Permanent employment contract from day one.
- Attractive compensation package with monthly performance-based bonus.
- Additional benefits include food vouchers, health and life insurance, Multisport card, and employee discounts.
Cross Border Talents
Cross Border Talents is a recruitment agency connecting multilingual talent with international companies. They focus on matching candidates with roles in customer support and technology across Europe.