Multilingual Customer Care Representative (German/French)

Your Responsibilities:

• Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
• Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries.
• Optimize and set up internal processes: During contact with our customers, you learn best what is important to them.

Your Profile:

• Proven customer support experience or experience as a customer care representative.
• Strong de-escalation skills and the ability to remain calm under pressure.
• Native German speaking with fluency in French.

Your Benefits:

• Flat hierarchies with efficient decision-making processes.
• Be part of an international and dynamic team of more than 20 nationalities.
• Enjoy a remote-friendly environment with flexible options.