Assist clients with their home and auto insurance needs, answering questions and providing documentation.
Proactively reach out to clients regarding their policies to ensure their needs are being met.
Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.
YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.
Look after the quoting, submission, and rating of commercial insurance policies, building comprehensive carrier applications and handling requotes.
Manage policy servicing including endorsements, updates, renewals, cancellations, and issuance of Certificates of Insurance.
Coordinate with U.S. carriers and internal teams using agency management platforms like Applied Epic and EZLynx.
Savvital provides diversified services to small and medium-sized businesses in the international market, offering customized solutions through strategic task delegation. The company has a team of motivated, educated experts who add real capacity to clients' workdays and aim to create an ecosystem with a human touch.
Advise on insurance plan options, coverages, and pricing to meet customer needs.
Process new and amended enrollments while ensuring authentic customer experiences.
Navigate multiple systems with strong comprehension of program materials.
Concentrix is a global technology and services leader that powers the brands of the future, helping over 2000 of the world's best brands solve their toughest business challenges. They are a Fortune 500 company with an inclusive, award-winning culture and a team from over 70 countries.
Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.
Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.
Act as the primary gatekeeper for all inbound communication, ensuring a professional and welcoming first impression.
Process insurance payments and handle basic billing inquiries.
Maintain clear communication between the client and the internal production team.
Savvital provides diversified services to small and medium-sized businesses in the international market. Their team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday.
Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions.
Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions.
Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making.
Trupanion is a leading provider of medical insurance for cats and dogs in North America with a mission to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Coordinate the collection of delinquent payments for auto loan accounts through calls, emails, and text messages.
Service inbound customer calls and process payments while maintaining clear records.
Enforce compliance with collection standards and perform administrative functions.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. The company values diversity, independent thinking, and transparency, building a culture around these beliefs.
Handle provider inquiries through multiple channels with accuracy and precision.
Establish and maintain positive relationships with providers on behalf of the company.
Complete ongoing training to stay abreast of products, services, and policy changes.
Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association offering health insurance. It is consistently voted one of the "Best Places to Work in PA" and values employee growth and community involvement.
Initiate courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
Meticulously log phone calls, case statuses, and documents into the online document management software.
Ensure the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is recognized as one of the Best Places to Work. They serve their community with compassion and excellence, empowering employees to deliver real results for clients and values faith, accountability, leadership, loyalty, and service.
Independently manages a portfolio of moderate to complex personal and commercial auto, General Liability Bodily Injury and Property Damage claims from assignment to resolution.
Conducts thorough investigations, analyzes coverage and liability, evaluates damages, establishes reserves, and negotiates settlements.
Prepares and presents claims to authority committees, drafts legal letters, and ensures accurate documentation with high customer service.
West Bend is an insurance company recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years. They hire conscientious, customer-focused individuals and foster a culture of belonging, appreciation, and professional growth.
Analyze Auto Bodily Injury and Property Damage claims on behalf of clients to determine benefits due.
Ensure ongoing adjudication of claims within service expectations and industry best practices.
Negotiate settlement of claims within designated authority and communicate claim activity with the claimant and the client.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Prepare new business quotes and requotes for personal and commercial lines across multiple insurance carriers.
Assist with policy endorsements, renewals, cancellations, and general servicing requests.
Maintain and update client records in CRM systems, ensuring data accuracy and completeness.
Savvital provides diversified services to small and medium-sized businesses in the international market. Our team of educated experts is motivated individuals excited to handle tasks that can bring capacity to your workday.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Investigate and manage end-to-end claims for rental vehicles, assessing liability and negotiating recoveries.
Handle complex customer disputes, third-party negotiations, and external resolution matters.
Provide claims guidance to branch managers and contribute to fraud identification and reporting.
Sixt Australia is revolutionizing car rental by blending Aussie spirit with German heritage to provide premium vehicles and service. As part of the NRMA family, a trusted member-owned brand, they focus on delivering memorable experiences and Star Service.
Office based administration work to ensure high quality and efficient processing of administration requests.
Accurate timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence.
Participate and provide support to process improvement projects.
Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes. Powered by a team with an active learning mindset and client centricity, they deliver lasting value for the world’s leading enterprises.
Investigate, evaluate, and adjust commercial auto and property claims from assignment through resolution while ensuring compliance with standards and regulations.
Conduct thorough liability investigations, establish reserves, and negotiate settlements within authority limits in alignment with client expectations.
Maintain accurate claim documentation, communicate effectively with clients and claimants, and identify subrogation opportunities where applicable.
CCMSI is the largest privately-owned Third Party Administrator (TPA) that partners with global clients to solve complex risk management challenges through advanced technology and collaborative problem-solving. As a certified Great Place to Work®, the company is employee-owned and empowers its staff to grow, collaborate, and make meaningful contributions every day.
Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements.
Resolve customer issues and provide efficient, effective solutions in accordance with established protocols.
Document all customer interactions and maintain accurate records within the support management system.
AUTODOC is Europe’s leading online platform for the automotive aftermarket. They have evolved from a local specialist into a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. Their team consists of more than 5,500 professionals from over 50 different countries.
Investigate complex Homeowners/Commercial claims to confirm facts and determine coverage.
Assess damages, document findings, and establish reserve amounts within authority limits.
Ensure exceptional customer service through timely communication and adherence to regulations.
Mercury Insurance has been helping people reduce risk and overcome unexpected events for more than 60 years. The company has a diverse and inclusive culture where team members are encouraged to grow and work together.
Manage client relationships and drive performance across auto liability, general liability, and workers' compensation programs.
Serve as the key liaison between clients and internal claims teams, ensuring service excellence and operational efficiency.
Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance and trends.
CBCS helps clients through life's toughest moments by delivering promise as a TPA. They are a growth company committed to being better every day, with high expectations for employees and performance.