Virtual Assistant

Key Responsibilities:

• Initiate courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
• Meticulously log phone calls, case statuses, and documents into the online document management software.
• Ensure the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.

Additional responsibilities:

• Answer, screen, and route incoming calls to the appropriate team member.
• Take and relay messages or transfer calls to voicemail when staff are unavailable.
• Log phone calls and upload documents into the online document management system.

Qualifications:

• Fluent in both English and Spanish (spoken and written).
• Willingness to work overtime as needed.
• Strong written and verbal communication skills.