Serve as a subject matter expert for benefit enrollment system configuration, configure the enrollment platform, interpret workbook data, reconcile and upload client census data, understand complex insurance concepts, conduct system testing, and collaborate with stakeholders to resolve issues. The position requires travel twice per year to the Texas office.

This position is responsible for serving as the liaison handling inquiries from Underwriters and risk control reports from internal and external risk control consultants and vendors. The role involves managing electronic files, processing correspondence, maintaining tracking systems, conducting quality control of field reports, and resolving questions from internal staff, insureds, vendors, and agents.

As a Business Office Manager, you are responsible for the overall management of business office activities in accordance with current applicable federal, state, and local standard guidelines and regulations, and as directed by the administrator. You will also be responsible for coordinating with the Central Billing Office on managing insurance payments. Prior experience in business office operations in a LTC/SNF/AL/MC setting required.

This role involves receiving and processing priority referrals. Key responsibilities include managing inbound referrals, error-free data entry, completing insurance verification tickets, and answering calls with empathy and compassion, all while maintaining excellent communication and task management skills.