Menufy Support Specialist (Bilingual Thai)

Position Summary:

• Provide assistance to customers and restaurant owners with account management and order inquiries.
• Handle changes to accounts, minor menu updates, and order-related questions.
• Work a remote afternoon to evening shift in CST time zones.

Essential Responsibilities:

• Take inbound calls and make outbound follow-up calls for acknowledgment errors.
• Manage incoming tickets from email or text via CRM.
• Return calls for voicemails and document all correspondence accurately.

Qualifications:

• High school diploma or equivalent and fluency in English and Thai required.
• Must be available for evening and weekend shifts.
• Strong communication, problem-solving, and computer skills needed in a Windows environment.