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About the Role:
- Provide tier-one support for an e-billing platform, handling cases via email, phone, chat, and self-service.
- Work remotely covering 10:00 am – 7:00 pm Central Time, US.
What You’ll Do:
- Manage up to eight cases daily, prioritize by SLA, and log all interactions in Salesforce.
- Collaborate with a distributed team through video calls and cross-team knowledge sharing.
- Participate in an after-hours on-call rotation.
What We’re Looking For:
- Fluent English and at least one year of customer-facing experience.
- Comfortable working independently with strong written communication.
- Detail-oriented and trustworthy; nice-to-have includes Salesforce or Spanish skills.
Mitratech
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.