Worker Operations Customer Experience Specialist

What You'll Do:

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Who We're Looking For:

• Fluent, professional-level English communication skills.
• Strong customer service instincts and ability to communicate clearly, empathetically, and professionally.
• Comfortable learning new tools, systems, and workflows quickly.

Hiring Process:

• Application Review + Skills Assessment.
• Case Study.
• Hiring Manager Interview (Role Play).
• Interview with Head of Worker Support.