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Scout the frontier and sketch the future by starting with raw customer stories and low-fi prototypes. Own the whole arc from sticky-note wireframe to post-launch retro. Prototype, validate, and polish by pairing rapid design sprints with cohort data and funnel metrics. Lead a micro-crew, keeping user experience at the center. Write to think, using working-backwards docs and pre-mortems. Ship at clip, slicing big bets into testable slices. Act like the owner of the store. This role is a good fit if you have consumer instincts and a designer’s eye. You should be decisive in the gray, curious, and a keyboard storyteller, with velocity and craft. You should have end-to-end stamina.

As a Worker Operations Team Lead, you'll coach your team to provide exceptional customer experience. You will monitor agent performance, provide feedback, and identify performance issues. You will also handle customer escalations and become a product expert to coach agents effectively, ensuring the customer experience remains the focal point.