Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Handle high-volume inbound and outbound calls to guide patients through their treatment journey.
Provide empathetic support, book appointments, and maintain accurate patient records.
Collaborate with clinical team to ensure seamless patient experience.
Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Manage patient communication and care team coordination to ensure smooth clinical operations.
Support lab and medical records processes, including collecting records and managing prior authorizations.
Assist patients with program inquiries, scheduling, and billing questions.
Form Health is a national telemedicine weight loss clinic specializing in helping patients with obesity lead healthier lives. Founded in 2019, it is a venture-backed startup with an experienced clinical team dedicated to high standards of care and empathy.
Accurately answer calls from patients and schedule appointments.
Prioritize patients’ health problems according to their urgency and escalate when necessary.
Provide excellent customer service with enthusiasm and compassion.
Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States. Our team consists of gastroenterologists, surgeons, and health professionals who strive to provide outstanding medical care and an exceptional healthcare experience.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Contact patients for payments on outstanding balances.
Process account adjustments and establish payment plans.
Maintain confidentiality and adhere to HIPAA regulations.
AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs care. With over 1,400 team members, they care for more than 100,000 people across all 50 states.
Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage.
Obtain and process authorizations for reorders, resolve patient issues, and ensure accurate reorder processing via phone and document processing.
Maintain patient documentation, insurance requirements, and company procedures with high confidentiality.
CCS is a strategic partner addressing America's healthcare challenges through intelligent chronic care management, focusing on diabetes and chronic conditions. Recognized as a Great Place to Work®, they support over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals.
Answering live calls, chats, and emails from clinicians and clients.
Collaborating with internal teams to resolve roadblocks.
Working with RCM and Engineering to address bugs and billing issues.
Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.
Deal directly with internal and external customers via telephone and electronic channels.
Track sample collection kits and answer questions regarding test status.
Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers from world-class institutions.
Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
Partner with marketing to develop engaging campaigns and workshops for customers.
Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.
Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.
InStride Health aims to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. The company combines research-backed clinical care and innovative technology to eliminate the major problems with care today.
Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.
Give superior customer service over the phone and work behind the scenes on a computer.
Schedule appointments, perform insurance verification, and route calls to correct personnel.
Multitask from multiple electronic clinical programs and websites in a fast-paced environment.
Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon, dedicated to providing exceptional patient care. With over 35 locations, the company fosters a culture of community, accountability, respect, empathy, integrity, and service excellence.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.