Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Deal directly with internal and external customers via telephone and electronic channels.
Track sample collection kits and answer questions regarding test status.
Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers from world-class institutions.
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Review medical records to identify clinical information and flag missing documentation.
Coordinate medical record requests and track case pipelines to ensure timely receipt.
Support provider and patient outreach and contribute to operational improvement projects.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.
InStride Health aims to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. The company combines research-backed clinical care and innovative technology to eliminate the major problems with care today.
Accurately answer calls from patients and schedule appointments.
Prioritize patients’ health problems according to their urgency and escalate when necessary.
Provide excellent customer service with enthusiasm and compassion.
Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States. Our team consists of gastroenterologists, surgeons, and health professionals who strive to provide outstanding medical care and an exceptional healthcare experience.
Handle high-volume inbound and outbound calls to guide patients through their treatment journey.
Provide empathetic support, book appointments, and maintain accurate patient records.
Collaborate with clinical team to ensure seamless patient experience.
Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Act as a designated support resource for assigned Account Managers.
Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance.
Collaborate with cross-functional internal teams for client issue resolution.
SmithRx is a rapidly growing, venture-backed Health-Tech company that aims to disrupt the Pharmacy Benefit Management (PBM) sector. They have hundreds of thousands of members onboarded since 2016 and pride themselves on a mission-driven and collaborative culture.
Respond quickly and professionally to customer inquiries.
Act as the voice of the customer internally to drive continuous improvement
Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
LGC Clinical Diagnostics develops and manufactures diagnostic quality solutions and component materials for the extended life sciences industry. They partner with IVD assay developers, pharmaceutical, CRO and academic institutions. Each day, their world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes. LGC operates FDA-registered and ISO 13485-accredited facilities and ISO 9001-accredited facility.
Consistently practices Patients First philosophy, responding to questions, forwarding issues, and maintaining patient confidentiality per HIPAA.
Collects patient demographic information, schedules appointments, performs medical necessity checks, and provides out-of-pocket cost estimations.
Utilizes online systems for order retrieval, insurance verification, and accurate documentation in Epic; proactively analyzes account activity and suggests process improvements.
Northwestern Medicine is a leader in the healthcare industry, putting patients first in every interaction. It offers competitive benefits including tuition reimbursement, loan forgiveness, and 401(k) matching, and fosters a collaborative workplace.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Conduct high-volume telehealth intake appointments to assess patient goals and explain service offerings.
Manage scheduling, lab orders, prescription logistics, and EHR maintenance for a fully remote care team.
Drive patient engagement through strategic outreach, coaching, and issue resolution to ensure high satisfaction.
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce pain, and increase activity. The company is backed by leading investors including Andreessen Horowitz and Khosla Ventures and has a patient-centered care team.
Manage a high volume of incoming customer queries and identify customer needs.
Build sustainable relationships with customers through open communication and provide accurate information.
Handle customer complaints, providing solutions within defined time parameters and following up to ensure resolution.
PLOS is committed to open science, removing barriers, and promoting inclusion in knowledge creation and sharing. They publish research outputs and are supported by a global in-house team and partnerships with scholarly organizations.
Serve as the first point of contact, creating a welcoming experience for patients.
Partner with the branch team to coordinate timely equipment delivery and solutions.
Secure health plan authorizations, ensure compliance, and maximize patient health plan benefits.
Accendra Health simplifies healthcare by delivering care beyond traditional settings. They provide essential products and services, promoting health outside hospitals with brands like Apria and Byram Healthcare, aiming for personalized, long-term patient care.
Respond to customer inquiries and requests through various communication channels.
Identify customer needs, guide conversation, and investigate issues to resolution.
Conduct initial troubleshooting and technical assistance to customers.
Knipper Health is dedicated to providing solutions in pharmaceutical access, commercialization, and patient support. They are an equal opportunity employer that values passion, action, and focus.
Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.