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Multi-tasking
Responsibilities:
- Follow Patients First philosophy and maintain high customer service standards.
- Handle patient demographic data, scheduling, and insurance checks.
- Perform quality assurance reviews and cross-train across departments.
Communication and Collaboration:
- Communicate with patients about referrals, insurance, and consultations.
- Foster teamwork and collaborate across units.
- Attend interdepartmental meetings and resolve operational issues.
Technology:
- Use online order retrieval systems and verify insurance eligibility.
- Document accurately in Epic and run real-time eligibility checks.
- Send quality messages and maintain data integrity.
Efficiency and Process Improvement:
- Prevent issues by verifying test details, preps, and conflicts.
- Analyze account activity and suggest improvements.
- Train new staff and adjust to changing business needs.
Northwestern Medicine
Northwestern Medicine is a leader in the healthcare industry, putting patients first in every interaction. It offers competitive benefits including tuition reimbursement, loan forgiveness, and 401(k) matching, and fosters a collaborative workplace.