Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Managing data workflows and analysis in support of the Quality team.
Collaborating on cross-functional projects to embed quality measures into standard operations.
Building high-impact quality analytics and supporting the design of patient outcome metrics.
Aledade, a public benefit corporation, empowers independent primary care, helping practices, health centers, and clinics deliver better care and thrive in value-based care. Founded in 2014, they've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services such as security, airtime renewal, and placing product orders.
PassTime is a leading provider of award-winning GPS Solutions, serving the automotive industry for over 25 years. With over 10,000 businesses worldwide, they prioritize expertise and understanding of customer needs, offering advanced technology and holding numerous technology patents.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Manage the provider data ticketing queue, ensuring timely resolution of requests.
Partner with team members to obtain required data elements and validate completeness.
Identify and implement opportunities to streamline provider data structure and workflows.
Curana Health is committed to radically improving the health, happiness, and dignity of older adults. They serve 200,000+ seniors in 1,500+ communities across 32 states, with over 1,000 clinicians, care coordinators, analysts and professionals.
Responsible for processing insurance claims accurately and efficiently.
Analyze claim data to identify trends, errors, and potential irregularities.
Serve as a liaison between departments to support seamless claims resolution and continuous process improvement.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a fast-growing company serving over 200,000 seniors in 1,500+ communities across 32 states.
Deal directly with internal and external customers via telephone and electronic channels.
Track sample collection kits and answer questions regarding test status.
Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. Natera's team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers from world-class institutions.
Conduct regular monitoring and testing of operational processes to ensure compliance with standards.
Compile and analyze findings from speech analytics and compliance reviews to produce detailed reports.
Collaborate with operational teams to develop remediation plans and track corrective actions.
CCMR3 specializes in debt recovery solutions with a focus on empathy and integrity. They are a leading firm committed to ethical conduct and have a dynamic team dedicated to changing the industry through their Rethink, Reimagine, and Recover philosophy.
Serve as a central contributor across customer support, AI quality assurance, and data analytics.
Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
Drive actionable insights through data and support district clients with onboarding and technical assistance.
Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.
Assign areas of research interest to leads in our database.
Filter for and remove outdated, incorrect, and fake leads in database.
Research and enrich missing contact/company information in database.
The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center. They have nearly 3,000 employees in locations across the United States, Japan and China, and they focus on discovering precise genomic solutions for disease.
Support the Consumer Insights team in managing Voice of the Customer programs.
Design, launch, and manage ad hoc surveys and research projects.
Analyze research findings to identify trends and actionable customer insights.
Colibri Group provides learning solutions for licensed professionals. They empower individuals to start, manage, and accelerate their careers, with a focus on industries that rely on certified professionals.
Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
Deep dive into customer journeys to find improvement opportunities and track action plans.
Provide clear, actionable insights and recommendations to product, operations, and leadership teams.
Monzo is on a mission to make money work for everyone by replacing traditional banking with modern, accessible financial products. They offer a range of personal and business bank accounts, credit cards, savings, investments, and pension services, and are known for their award-winning customer service and vibrant coral cards.
Respond quickly and professionally to customer inquiries.
Act as the voice of the customer internally to drive continuous improvement
Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
LGC Clinical Diagnostics develops and manufactures diagnostic quality solutions and component materials for the extended life sciences industry. They partner with IVD assay developers, pharmaceutical, CRO and academic institutions. Each day, their world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes. LGC operates FDA-registered and ISO 13485-accredited facilities and ISO 9001-accredited facility.
Execute data analysis of trends and strategic opportunities for quality improvement across Affordability Initiatives portfolio.
Track project milestones, timelines, and deliverables from live and asynchronous engagements - ensuring alignment with initiative-specific program goals.
Maintain and provide consistent tracking of KPIs and other performance metrics to enable measurement of programs and project outcomes
Aledade empowers the most transformational part of our health care landscape - independent primary care. Since being founded in 2014, Aledade has become the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. They foster a collaborative, inclusive and remote-first culture.
Perform ongoing synthesis and analysis of health care quality metric performance and other key performance indicators.
Develop dashboards and visual assessments of health care quality metric performance and key performance indicators using claims, administrative, and/or program data.
Provide data and analysis to leaders to inform strategic recommendations on health care quality.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. They include Columbia Pacific CCO, Jackson Care Connect, Housecall Providers and their work as part of Health Share of Oregon and they are committed to quality. CareOregon is an equal opportunity employer.
Conduct quality control reviews and modernize reporting structures for compliance and visibility.
Lead process documentation efforts including SOPs, QC workbooks, and scoring criteria.
Develop training materials and facilitate working sessions to drive process improvements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, the company supports public sector agencies and commercial enterprises globally with end-to-end managed IT services.
Manage day-to-day relationships with pharmaceutical customers, identify growth opportunities, and provide ongoing communications.
Provide subject matter expertise related to past industry experience during projects as appropriate.
Draft/update project deliverables and well-organized presentations to a high level of quality.
Archbow Consulting leverages industry expertise in a consultant capacity to support pharmaceutical and biotech companies. They are committed to hiring and developing exceptional talent and focused on developing inclusive teams that can bring the best solutions.
Responsible for strategic and operational support through analysis of clinical, financial, and coding claims data.
Leverage abstraction and analysis of datasets to benchmark performance and identify areas for improvement in CDI, coding and provider documentation practices.
Play a key role in driving improvements in case mix index (CMI), risk adjustment, and departmental focus on identified trends.
Emory Healthcare is fueling professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs, and a supportive environment. They enable employees to reach new heights in their careers and be what they want to be.