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Customer Support & Operations (~40%):
- Partner with district and school clients to provide onboarding, implementation support, and ongoing technical assistance.
- Serve as a tech support partner to internal teams and manage project workplans in JIRA.
- Create and maintain knowledge base articles and co-create processes for AI activity creation.
Quality Assurance & AI Prompt Investigation (~30%):
- Conduct systematic QA/QC of learning activities for accuracy and pedagogical soundness.
- Carry forward prompt experiments, running iterations and testing in production using Claude Code.
- Track outcomes and write summaries; turn investigation tasks into repeatable processes.
Data Analysis & Reporting (~30%):
- Build and maintain dashboards for key CX and product-quality metrics.
- Use AI tools to accelerate analysis and design analyses to answer structured questions.
- Proactively identify trends and anomalies in data and surface recommendations.
Special Projects:
- Take ownership of projects spanning customer operations, AI quality, and data analytics as a founding role.
Coursemojo
Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.