Senior Manager, Customer Insights

Role:

• Develop and execute a customer insights strategy, leveraging AI-driven tools.
• Translate product, clinical, and health economic data into compelling ROI narratives.
• Conduct complex analyses to surface actionable insights on member behavior and solution performance.

What you’ll be doing:

• Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables.
• Conduct complex analyses to surface actionable insights on member behavior and solution performance.
• Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

What you need to have:

• 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities.
• Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation.
• Proven ability to manage end-to-end analyses using SQL and Python