Customer Success is absolutely vital to Instructure's long-term success and profitability, and to helping their customers achieve their goals. As a Customer Success Manager (CSM), you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.
This role leads a team of four business units, overseeing the strategic direction, operational excellence, and overall health of Parchment's member base. Reporting directly to the SVP of Customer Success, you will be instrumental in ensuring an exceptional member experience, driving significant member retention, expansion, and advocacy, and contributing directly to Parchment's and Instructure's continued growth and market leadership.
This position helps combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required.