The Senior Customer Support Lead will play a strategic role in advancing our mission by leading customer support initiatives, driving process improvements, and delivering exceptional support to our enterprise-level B2B customers. This role requires deep product expertise and the ability to handle complex customer issues.

Join the Service Quality team as a Service Quality Specialist, playing a key role in elevating Spotify’s quality of service by empowering BPO advisors and management teams with insights and skills. You will advocate for users, address root causes, and improve frameworks using agile methodologies. By collaborating, you’ll deliver insights that improve products, processes, and the customer experience.