Customer Care Center Analyst Level I

Responsibilities:

• Communicating with PassTime’s customers, installers, and end users.
• Accessing technical sites to comprehend and disseminate information effectively to customers.
• Meeting or exceeding all PassTime service metrics and quality levels.

Requirements:

• High School Diploma or equivalent required.
• 2+ years of experience working in a call center environment, preferably in an analytical or reporting role.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.