Continuous Improvement Analyst

About the role:

• Go beyond traditional quality review to modernize reporting and drive improvements.
• Partner with project managers and government stakeholders to resolve findings.
• Maintain dashboards and quality metrics that provide real visibility.

What you'll do:

• Conduct quality control reviews and analysis to identify root causes and process gaps.
• Lead documentation efforts for SOPs, workbooks, and scoring criteria.
• Develop training materials and facilitate working sessions to build consensus.

Who we're looking for:

• Sharp analytical instincts with expert-level skills in Power BI, Excel, Jira, and Confluence.
• Proven collaborator who builds relationships with government customers.
• Self-starter who identifies opportunities and takes initiative without direction.

Why DMI:

• Culture shaped by five core values: Do What's Right, Own the Outcome, Deliver for Our Customers, Think Bold Act Smart, Win Together.
• Benefits include development opportunities, financial wellness tools, and generous 401(k) matches.
• We support every part of your well-being with healthcare, recognition, and concierge services.