Patient Exp QC Analyst

About the Role:

• The Patient Experience QC Analyst provides cross-functional program leadership to launch new processes and improve existing ones.
• They use project management tools to drive collaboration, conduct root cause analyses, and provide reports to management.

Primary Responsibilities:

• Drive collaboration with cross-functional teams including programmers, engineers, and management.
• Track team progress and deliver detailed status reports with KPIs and performance data.
• Participate in CAPA reviews to identify training and process improvement opportunities.

Qualifications:

• Bachelor’s degree or equivalent, 2+ years of call center QC experience, and 5+ years of professional experience.
• Strong analytical skills with proficiency in MS Excel and data dashboards.
• Excellent communication, organization, and cross-functional collaboration skills.