PRIMARY RESPONSIBILITIES:
- Drive high-level collaboration and coordination with various business functions.
- Manage a team that entails issuing, responding to, and escalating tickets.
- Responsible for leading patient outreach efforts to resolve escalated issues.
QUALIFICATIONS:
- Bachelor’s degree or equivalent.
- Minimum of two years of call center experience.
- Minimum of 2 years of Salesforce.com experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Outgoing personality with excellent oral & presentation skills.
- Self-motivation, with the desire and capacity to work independently.
- Excellent organizational and communication skills
Natera
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.