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About Natera:
- Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health.
- The team includes statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and other professionals from world-class institutions.
Qualifications and Skills:
- Bachelor’s degree required; graduate degree preferred. Proven leadership experience managing high-volume customer experience or contact center operations.
- Strong data analysis skills with Excel proficiency; experience reporting metrics to senior leadership and de-escalating customer issues.
What We Offer:
- Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
- Free testing for employees and immediate families, plus fertility care benefits, pregnancy and baby bonding leave, 401k benefits, and commuter benefits.
Natera
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.