Make outgoing calls for messages received regarding new claims
Enter new claim information into the client website
ClaimsPro LP is an international programs group that handles a variety of claims including auto physical damage and property damage. They are Canada's largest privately owned provider of insurance services empowering employees with the tools and technology to provide clients with the highest quality of service.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Dive into data to analyze trends, generate insightful reports, and support forecasting activities that shape team operations.
Collaborate with cross-functional teams with a proactive and curious approach to drive smarter organizational decisions.
Grow your skills while making a tangible difference in how the company operates and serves its customers.
Walmart is a global retailer focused on helping people save money and live better by serving millions of customers. It is a large organization with a culture that values associates as individuals, offering meaningful work and growth opportunities.
Respond quickly and professionally to customer inquiries.
Act as the voice of the customer internally to drive continuous improvement
Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
LGC Clinical Diagnostics develops and manufactures diagnostic quality solutions and component materials for the extended life sciences industry. They partner with IVD assay developers, pharmaceutical, CRO and academic institutions. Each day, their world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes. LGC operates FDA-registered and ISO 13485-accredited facilities and ISO 9001-accredited facility.
Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
Performs multi-faceted data and report analytics to provide accurate client or policy information.
Researches and examines client questions and drafts accurate responses.
Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.
Handle inbound and outbound contacts professionally.
Listen to customers and resolve issues.
Follow the processes of the Client program.
MCI is a fast-growing tech-enabled business services company in the USA. They deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions, employing 10,000+ talented individuals across multiple countries.
Write creative copy for interactive voice response scripts
Track and manage scope, schedule and costs for project implementation
TP is a global, digital business services company. They deliver advanced, digitally powered business services to streamline businesses meaningfully and sustainably. With over 500,000 employees speaking 300+ languages, they support communities, clients, and the environment.
Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
Review search packages & reports to provide accurate assistance to our customers.
Respond to incoming calls and deliver timely and professional support.
TitleWave Real Estate Solutions is a division of Fidelity National Financial (FNF) that serves as a key liaison between the Company and its customers. The company offers a positive customer experience.
Respond to customer inquiries via phone and internal systems in a professional and timely manner.
Document all customer interactions accurately within tracking systems.
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
Work directly with our territory sales staff offering them and all end users assistance with technical support issues.
Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers.
They are an equal opportunity employer. They require a company-paid physical and background check upon hire.
Understand the components, guidelines, and calculations of the PASE program to analyze and process Dealer RIM Purchase Loyalty adjustments, approving or denying them based on investigation.
Access pertinent GM information via computer or personnel to document client situations, performing cursory investigations to identify and resolve questions while directing more complex inquiries to proper areas and following up.
Recognize and record suspicious PASE activity, working with the RIM Help Desk on compliance, and demonstrating empathy, professionalism, and strong communication when interfacing with dealers.
MSX International is a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally, specializing in transforming businesses and managing operations in Sales Performance, Repair Optimization, Parts Sales, and Consumer Engagement. With over 30 years of experience and global teams, they design and deliver tailored, sustainable, and innovative solutions and services to help clients optimize operations and captivate customers.
Handle incoming and outgoing Proxy Solicitation and Information Agent calls.
Solicit shareholder votes and accurately record voting instructions.
Respond to shareholder inquiries using fact sheets and materials provided.
EQ is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With 5,000 employees, we digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before.
Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order.
Address questions, and provide exceptional customer service; input order information into the appropriate client order screen.
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients.
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. They are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
Processes orders via phone, fax, or e-mail, providing pricing and availability.
Researches and resolves customer inquiries, expediting order deliveries.
Fosters open communication and champions change to improve service levels.
Legrand is the global specialist in electrical and digital building infrastructures. They offer solutions for residential, commercial, and data center markets and are a global, publicly traded company.
Proactively resolve production concerns and assist the management team with balancing and assigning work daily.
Use reporting resources to deliver the most up-to-date data for the CV management team.
Maintain job aids and training documents; serve as an SME for process workflows on key clients.
Cotiviti provides healthcare solutions and analytics to its clients. They focus on improving healthcare outcomes and reducing costs through data-driven insights. The company is an equal opportunity employer that values its employees and offers a comprehensive benefits package.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Provide timely responses to customer service inquiries via product ticket system.
Collaborate with team members to provide resolutions to customer inquiries.
Identify recurring service requests and offer knowledge base articles or other solutions.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries. They provide cloud-based software and services to help nonprofits and associations address challenges in engaging communities, simplifying operations, and growing revenue.
Resolve customer inquiries efficiently using multiple systems by clarifying concerns, determining root causes, and explaining optimal solutions.
Address customer complaints effectively by offering suitable solutions and alternatives to ensure swift resolution and satisfaction.
Assist customers with order status and shipping information promptly while accurately documenting requests and updating customer records.
Golden Pet Brands is a pet nutrition company focused on creating a world where pets live longer, healthier lives from their first meal. The company emphasizes employee well-being with comprehensive benefits and has donated over $9 million to charitable causes.