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MSX International
MSX International
4 open remote positions
MSX International is a global trusted partner to leading automotive manufacturers, dealers, and mobility organizations for over 30 years, helping transform businesses and optimize operations. With over 5,000 employees in 80+ countries, MSX fosters a dynamic and inclusive environment focused on sustainability and customer-centric solutions.
Benefits Overview
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Open Positions
Provide support and coaching to dealers for advanced diagnostic troubleshooting and pre-approvals. Communicate directly with the customer's development team and follow up on current issues. Report product deviations to the customer and continuously develop technical competencies.
Automotive Repair
IT Troubleshooting
Analytical Problem-solving
Work with assigned dealers to enhance customer experience and achieve sales objectives. Evaluate service customer experience and assist in continuous improvements to build loyalty. Leverage data and technology to prepare for dealer contacts and address priorities.
Communication
Presentation
Customer Service
Analytics
Microsoft Office
Evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements. Coach dealer staff on sales techniques and customer service standards to meet objectives. Track key performance metrics, report progress, and implement best practices.
Coaching
Customer Service
Data Analysis
Provide technical assistance and programming support to dealers for resolving vehicle repair issues. Analyze VOC data to implement corrective actions and prevent wrong diagnosis reoccurrence. Develop training modules and conduct dealer visits to improve service quality and Fix It Right first-time processes.