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Key Responsibilities:
- Customer Outreach & Lead Management: Perform outbound calls using dealer-provided customer and recall lists to schedule mobile service appointments.
- Dealer Support & Software Management: Act as a consultant for dealerships by helping them adjust mobile service offerings, set up automations, and troubleshoot software issues in coordination with the mobile service technical team.
- Reporting & Strategy: Tracking of set and completed appointments to generate performance reports for both internal and dealership management.
- Relationship Management: Schedule and lead weekly team meetings with dealership personnel to review outreach strategies.
Qualifications:
- High school diploma or equivalent.
- 2 years or more of customer service experience.
- Comfortable in voice and digital channels.
- Ability to handle objections and rebuttals while quickly adjusting to customer concerns.
MSX International
MSX has partnered with vehicle manufacturers, retailers, and mobility organizations for over 30 years. They help clients transform their businesses and manage operations with global teams, industry expertise, and technology, delivering tailored solutions and services.